The Clinical Technology Systems Analyst I role will provide Tier 1 support, end-user training, and configuration for the electronic health record and other clinical applications. The role will work with the Technology Services department and end users to ensure optimal performance and stability of the system(s), successful implementation of enhancements, effective testing and assessment of releases and upgrades, and accurate, up-to-date training materials and sessions are delivered.

Electronic health record and other clinical applications support:

• Provide Tier 1 support for the electronic health record and other clinical applications following the incident and problem management policies and processes.

• Configure application security and access per the access management policies, processes, and role-based security guidelines.

• Prepare and maintain documentation for quarterly security audits.

• Monitor and escalate system performance issues.

• Mentor staff performing Tier 1 support for the electronic health record and other clinical applications following the incident and problem management policies and processes, as needed.

• Knowledge article creation and maintenance.

• End user training:

  • Administer the training program for the electronic health record and other clinical applications following the training program guidelines and processes.

  • Maintain training program content, agendas, schedule, and supporting resources, including but not limited to user guides, job aides, recordings, and collaboration platforms.

  • Conduct in person and virtual training sessions utilizing a variety of training methodologies to accommodate differing skill levels and adult learning styles following the training policies and processes, as needed.

  • Administer end user competency evaluations related to the electronic health record and other clinical applications, as needed.

• Implementation of enhancements:

  • Gather and analyze requirements for configuration changes in the systems.

  • Maintain technical documentation such as technical requirements.

  • Prioritize, plan, design, and implement configuration changes to support enhancement requests per the change management policies and processes.

  • Facilitate and communicate enhancement deliverables.

  • Ensure accurate and timely completion of assigned enhancement tasks.

  • Lead user training sessions, update or create training documentation related to enhancement requests including but not limited to virtual training sessions, creating, or updating user guides.

• Package installation, routine releases, and major upgrades:

  • Complete regression testing for any package installations, releases, and major upgrades to the systems including thorough documentation of testing results.

  • Complete an assessment of passive enhancements included in package installations, releases, and major upgrades to identify and document enhancement impact on clinical operations.

  • Complete system testing on impactful passive enhancements included in package installations, releases, and major upgrades including thorough documentation of testing results.

  • Develop and execute communication plans for package installations, releases, and major upgrades.

  • Create and update training materials including but not limited to user guides to align to new functionality made available from package installations, releases, and major upgrades.

  • Knowledge article creation and maintenance.

Required Qualifications:

• Bachelor's degree in computer science, information systems, healthcare informatics, or a closely related field or 6 years of related work experience.
• Minimum of 0-2 years of experience supporting complex applications to include design, installation and configuration, upgrades, maintenance, and problem resolution to ensure business
• continuity, failover, and high availability. Complex applications such as electronic health records, business applications, etc.
• Experience writing training documentation, instructions, and tip sheets.
• Experience with an ITSM tool.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a multidisciplinary team.

Preferred Qualifications:

• Knowledge of Hazelden Betty Ford Foundation business practices.
• Experience in healthcare, including behavioral health.
• Experience with Oracle Health Millennium platform.
• Experience leveraging Agile and/or lean methodologies and principles.
• Successful completion of Cerner Millennium: Fundamentals course within 6 months of hire.

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.