Joybird is the leading maker of handcrafted, custom-built furniture for the modern home and office. Through an innovative online shopping model, Joybird is transforming the way people purchase furniture by putting the customer at the center of the design process. With hundreds of fabrics, finishes and custom dimensions to choose from, each piece of furniture is as unique as the customer creating it. Inspired by mid-century modern design, LA-based Joybird utilizes responsible sourcing and manufacturing practices and offers a 90-day home trial.

Job Summary:

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Collaborate with business owners and stakeholders to prioritize and to lead requirements gathering to define the features of a product.
• Provide input to the digital product roadmap and backlog. Prioritize delivery of projects, enhancement requests, and bug-fixes based on business needs. Negotiate trade-offs with key stakeholders and create buy-in for the product vision both internally and with key external partners.
• Facilitate communication throughout the development process by partnering with key departments.
• Perform market research, including best practices in UI/UX, SEO, site speed & performance, and ecommerce.
• Inform product decisions with quantitative and qualitative data on user behavior, and when needed, build use cases and user stories to support points of view.
• Support UX/UI designs in bringing the product roadmap to fruition and while supporting A/B testing & optimization.
• Use customer insights, competitive research, knowledge of global markets, and analytics to identify product innovation opportunities aligned with market needs and business priorities; support building business cases to pursue those opportunities. Provide input to the make vs buy assessments and support third-party vendor vetting that can be used to innovate Joybird's eCommerce performance.
• Oversee the implementation of new initiatives, including project management & status reporting, User Acceptance Testing, and formal sign-off & approval. Work with engineering to scope, plan and execute the development to cost and timeline goals. Escalate project risks and issues and develop mitigation plans as required.
• Manage communication threads for integrations with third-party vendors, to ensure end-to-end process delivery.
• Troubleshoot and support the resolution of production issues including but not limited to: merch catalog issues; promotions; product feed; site content
• Work with business partners to design and continuously enhance business processes. Create user guides when necessary.
• Support peak-traffic activities including sale preparedness planning & execution, penetration test remediation and site alignment with ADA standards

• Maintain site stability for 24 million users per year.
• Maintain payment processing for $150-250 million per year through the consumer site.

• Bachelor's Degree in Computer Science, Information Systems or related field with 2 - 4 years of related experience in eCommerce consumer goods
• Ability to translate user requirements into functional specifications and systems design as it pertains to eCommerce initiatives
• Strong data analytical abilities with hands-on experience
• Demonstrated project management skills
• Understands System Development Life Cycles and various methodologies (Agile, Waterfall, etc)
• Excellent troubleshooting, root cause analysis, and process improvement
• Proficiency with website analytics including Google Analytics
• High proficiency in planning, collaboration, communication, and reporting tools.

• Product design certification(s)
• Experience with HTML, SQL, API's
• Experience with Atlassian (Jira and Confluence) and Figma
• Experience with direct conversion rate optimization projects and event-driven architecture
  

SUPERVISORY RESPONSIBILITIES: No direct reports

Office environment / no specific or unusual physical or environmental demands.

Weekly Hours:

Work Shift: