Spanish Bilingual Inbound Customer Service Representative
Spanish Bilingual Inbound Customer Service Representative - Credit Union Support
Allen Park, MI  / Livonia, MI  / Dearborn Heights, MI 
Posted 18 days ago
Job Description

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.


If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”


This application is the first step in seizing your moment.




PSCU continues to monitor the evolving coronavirus (COVID-19) situation and are taking actions to minimize the risk to employees and to lower the probability of the spread of the virus to you, your families and the communities where we operate. We continue daily ongoing enhanced cleaning protocols at all locations.

Due to the fluidity of COVID-19 and PSCU’s commitment to safety, all new hires must be able to work from home if needed.  Working from home necessitates a quiet place to work, Internet access with a minimum speed of 25 MBPS up/down, access to an Android or Apple smartphone, and the ability to hardwire to an Internet modem via an Ethernet cord.  Ownership of or access to an Ethernet cord is not required and can be supplied by PSCU.

Remember to take everyday precautions!


*Bilingual Representatives will receive an additional $2.00/hr language differential. (for every hour worked) / Representantes bilingües recibiran $2 adicionales. (Por cada hora trabajada)


What you’ll do: one of the most important roles at PSCU / Lo que haras: Uno de los roles mas importantes en PSCU.

  • Tap your winning personality and passion to help others by assisting customers who call for—well, help.
  • Take inbound calls from credit union members—no cold calling.
  • Help resolve account issues and financial inquiries.
  • Build rapport, provide excellent customer service, and impact people in a positive way.


What you can expect: more than a call center / Lo que puedes esperar: Mas que un centro de llamadas.

  • This is more than a job. This is a family. Because there is no obstacle we can’t overcome together.
  • Culture of belonging and recognition, where peers and managers support you personally and professionally
  • State-of-the-art, high-tech campus with free parking, grills, game rooms, smoothie/coffee bar, gym access, and sports courts
  • Generous benefits from a prestigious and growing organization, including paid medical leave, tuition reimbursement, and 401(k)
  • Shift differentials, bilingual differentials, and unlimited bonus opportunities


What we seek: customer service from head to toe / Lo que buscamos: Servicio al cliente de arriba a abajo

  • You love to talk, you think on your feet, and you smile when you’re on the phone.
  • Empathy and resilience in dealing with customers who need help
  • Superior customer service skills and financial understanding
  • High school diploma or GED
  • Comfort navigating multiple systems/online applications


It’s not what we do – it’s why we do it. Be a part of helping credit union members build a better financial future.  

No es lo que hacemos- si no porque lo hacemos. Se parte de ayudar a miembros de uniones crediticias para un mejor futuro financiero.


#HiringNow #Readytowork #RTW #Immediatelyhiring

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.


Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
Salary and Benefits
$15+ hourly + $2 an hour for language differential (17$ total) + monthly bonuses and shift differential of $1.25 to 1.75 more an hour for hours worked between 7pm and 7am MON-FRI and any hours worked on Saturday and Sunday.
Required Education
High School or Equivalent
Required Experience
1+ years
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